That's So DoneSupport
How can we help?
Quick answers below. Still stuck? Email [email protected] and a real person (Chris or Sara) will reply.
Your data and sync
Does That's So Done sync between devices?
Not yet. Your diary is stored privately on your iPhone, and the app's widgets read from the same on-device storage, so they always match. There's no account and no cloud sync. Your regular iPhone backup can include the app's data, which helps when you move to a new iPhone.
Will I lose my data if I delete the app?
Yes. Deleting the app deletes its on-device data. If you use “Help improve the pet”, tap Delete my chat data in Settings first.
How do I delete my data?
Everything on your iPhone: use the erase option in the app's Settings, or delete the app. Shared chats (if you opted in): Settings → Planner → Delete my chat data. We don't hold any other personal data.
Calendar and reminders
How do I connect Apple Calendar?
Open the calendar (scroll down on Goals) and allow access when asked. If you said no before, go to iPhone Settings → Privacy & Security → Calendars → That's So Done and choose Full Access.
My events aren't showing up.
Check that calendar access is set to Full Access, and that the calendar is visible in Apple's Calendar app. Events from accounts like Google or Outlook appear if they're added to your iPhone's Calendar app.
Can to-dos become Apple Reminders?
Yes. Turn on the reminder option when you edit a to-do with a due date and allow Reminders access. The app only edits reminders it created.
Widgets, Lock In and notifications
How do I add a widget?
Touch and hold your Home Screen, tap Edit → Add Widget, search for That's So Done, choose a size and tap Add Widget.
My widget looks out of date.
iOS refreshes widgets on its own schedule. Opening the app or checking something off updates it. If it seems stuck, remove the widget and add it again.
Lock In isn't showing on my Lock Screen.
Go to iPhone Settings → That's So Done and make sure Live Activities is on. Live Activities need an iPhone running iOS 17 or later.
I'm not getting reminders.
Go to iPhone Settings → Notifications → That's So Done and allow notifications. Focus modes can also hold them back.
Purchases and subscriptions
How do I restore my purchase?
Make sure you're signed in with the Apple ID you bought Pro with, then open Settings in the app and tap Restore purchases.
How do I cancel my subscription?
On your iPhone, open Settings → tap your name → Subscriptions → That's So Done → Cancel Subscription. To avoid being charged, cancel at least 24 hours before the renewal or trial end date. Deleting the app doesn't cancel it.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
The AI says I've reached my monthly limit.
AI allowances reset on the 1st of each month. Everything else in the app keeps working. Pro has much higher limits; see Pricing.
The AI and your pet
Why did the pet chat say it didn't answer?
The AI needs an internet connection and your OK under Settings → Planner → AI planning and pet chat. If both are on, try again in a minute.
What does the AI see?
Only a short summary for each request. Our AI & Data page lists exactly what's sent.
Still need help?
Tell us what's going on and which iPhone and iOS version you're using. Screenshots help a lot.